Refund policy

Returns & Refunds Policy

1. Online Returns

  • Return Window: Unsuitable items must be returned within “14 days” of receiving your order.
  • Condition: Items must be unworn, unwashed, and in perfect condition with all original Gentlewench tags attached.
  • Inspection: Returns that are damaged, soiled, or missing original labels may not be accepted and will be returned to the customer at their expense.

2. In-Store Returns

  • Refunds are not issued; returns are processed as store credit for in-store use.
  • Return Window: Unsuitable items must be returned within “14 days” of your purchase date.

  • Condition: Items must be unworn, unwashed, and in perfect condition with all original Gentlewench tags attached.

  • Inspection: Returns that are damaged, soiled, or missing original labels may not be accepted and will be returned to the customer.

3. Non-Returnable Items

For hygiene and safety reasons, we strictly “do not accept returns or exchanges” on the following:

  • Cosmetic & beauty products
  • Earrings & pierced jewelry
  • Lingerie & swimwear

4. Damaged, Defective, or Incorrect Items

If you received an item that is defective, damaged in transit, or not what you ordered, please contact us immediately so we can make it right.

  • Email: info@gentlewench.com
  • Resolution:We will promptly arrange a full refund or a replacement upon receipt and verification of the item.